Ranworth Surgery

Ranworth Surgery 2016-05-13 Person 1 5 0

I went to my surgery today my first day off in a few weeks, i have been looking for spot online but there have not been many and none i was able to attend to pre book, i went and stood in a very hot waiting room with no ventilation and no access to water until i asked the receptionist to get me a glass, there were around 30 other people waiting with me. To be honest i feel the surgery has deteriorated since Dr Sweeney retired and the loss of their previous Nurse Practitioners Moyra and Tracey, and today a big notice stating Dr Shamshad is absent from the surgery so another loss. i felt today the surgery was running on an unsafe staffing level and the conditions within the surgery are extremely poor for patients sitting and waiting long periods of time, i have to wait and hour and a half almost to be seen, i feel someone should do something as i cannot change surgeries as all of the surgeries in this area have closed books, so i have no choice but to remain in the practice where i have been since i was a child. Staff however remain happy and polite however they do know me very well i wonder if this would be different if this was not the case. My concern is for the deterioration in service and i believe this must be affecting patient care, something needs to be done

Ranworth Surgery 2016-04-22 Person 2 5 0

Why do we bother with doctors I cant get appointment EVER

Ranworth Surgery 2016-03-24 Person 1 5 0

Every time I have any dealings with this surgery it is appalling, Many wrong moves they have made and caused me so many issues. Such a shame as it used to be an excellent surgery. I am now planning to move surgeries now as I cannot take much more of their terrible service

Ranworth Surgery 2016-03-21 Person 2 5 0

Generally GP's and staff are very helpful when you get to see them, however getting an appointment is very difficult, and yes you can walk in a sit and wait which is a good idea in principle but doesn't work for patients whom are working full-time and need an appointment for things longterm, as we don't all have the luxury of being able to just leave work and sit in a Dr's waiting room for long periods, I am working currently 8-6 and if i need to see a GP for what ever reason i don't really stand a chance of getting to see them as walk in surgery is in the morning and the evenings get booked up. This is the reason i find it a poor service in general but this is not the GP's fault, maybe they should consider Saturday morning surgery however i am aware this would impact on staff further. Also staff turnover at present is high what with the loss of 2 experienced nurse practitioners and now the practice manager it reduces confidence among patients.

Ranworth Surgery 2016-03-14 Person 4 5 0

Always able to get an appointment. Even though I don't always get my doctor all staff from reception to gp are very helpful and caring.